Cancellation Policy / Terms and Conditions.
All prices quoted are Non BBH Club Card Holders Rates. If you hold a valid BBH card, a preferential rate applies. This rate is NZ$ 4 per person less than the rates quoted on this page for all room types. For more information see the rooms & rates page. BBH Cards may be purchased for $45 at our hostel . There are over 220 hostels around NZ who are members of BBH. Prices are valid up to October 31 2016.
Our office is closed between 1pm and 3pm daily. You are welcome to check in before or after this time (the office is open up til 9pm but if you want a late check in this is also possible, just let us know when you book).
If you are not able to come and stay on the dates you book then please let us know at least 24hrs prior and there is no cancellation fee.If you don't let us know 24hrs prior OR just don't show up then you will be charged for the full amount of the first night booked. We will just deduct this from your credit card.
If you have prepaid one night's accommodation as a deposit, you will lose this if you do not cancel at least 24 hrs prior to your arrival date.